Privacy Policy
- Introduction
Welcome to Repertoire Psychology. We are committed to safeguarding your privacy and handling your personal information with the utmost care. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) as specified in the Privacy Act 1988 and relevant Victorian legislation.
- Collection of Personal Information
We collect personal information necessary to provide you with psychological services. This includes:
Personal Identification Information: Name, date of birth, contact details.
Health Information: Medical and other relevant history, current health status, treatment plans, and psychological assessments.
Financial Information: Billing details and payment information.
Personal information is collected directly from you or, with your consent, from third parties.
- Purpose of Collection
We collect and use your personal information for the following purposes:
To deliver psychological assessment, therapy, and related services.
To manage our billing and administrative processes.
To meet legal and regulatory requirements.
To communicate with you regarding your care and provide follow-up support.
- Use and Disclosure of Personal Information
Your personal information is used for the primary purpose for which it was collected. We may also use or disclose your information for secondary purposes related to the primary purpose, if you would reasonably expect us to do so.
We may disclose your personal information to:
Healthcare Providers: Other professionals involved in your care, with your consent.
Regulatory Authorities: To comply with legal and professional obligations.
Service Providers: Third-party service providers assisting with administrative functions, such as billing and IT support.
We do not sell or rent your personal information to third parties.
- Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We employ physical, electronic, and managerial safeguards to ensure its security.
- Access and Correction
You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details below. We will respond to your request promptly.
info@repertoirepsychology.com.au
03 9131 8711
- Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law and relevant legislations. When it is no longer needed, we will securely destroy or de-identify it.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be posted on our website, and we will notify you where appropriate and relevant.
- Contact Us
For any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us.
- Complaints
If you believe we have breached your privacy rights or the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond to your complaint according to our procedures. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Victorian Information Commissioner.
Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au
Victorian Information Commissioner
Phone: 1300 006 842
Website: www.ovic.vic.gov.au
- Data Breach Response Plan
In the event of a data breach involving personal information, we have implemented the following response plan:
Identification and Assessment:
We will promptly identify and assess the breach to determine its nature and scope, including the type of information involved and the potential impact on individuals.
Containment and Mitigation:
We will take immediate steps to contain the breach and mitigate any potential harm. This may involve securing systems, stopping unauthorised access, and preventing further data loss.
Notification:
If the breach is likely to result in serious harm, we will notify affected individuals as soon as practicable. We will also notify the Office of the Australian Information Commissioner (OAIC) if required, in accordance with the Notifiable Data Breaches (NDB) scheme.
Investigation:
We will conduct a thorough investigation to understand the cause of the breach and assess its impact. This will help us improve our data protection practices and prevent future breaches.
Review and Improvement:
We will review and update our data protection policies and procedures based on the findings of the investigation to strengthen our security measures and ensure compliance with privacy laws.
- Consent
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
